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Communication Essentials
Module One: Introduction to Communication
Introduction to the Course (0:51)
What You Are Up Against (1:24)
What is Communication? (1:28)
How Does Communication Take Place? (0:55)
Categories of Communication (1:43)
Why Clear Communication is Critical (1:15)
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Module Two: Tools to Communicate More Effectively
Introduction to the Module (0:32)
Case Study (0:53)
Empathy (2:07)
Empathy Task (0:12)
Empathy Task Quiz
Empathetic Tips (2:15)
Empathetic Tips Quiz
Listen (2:21)
Quiz
Treat Your Client as the Hero of the Story (2:05)
Quiz
Communicate with Clarity (1:50)
Simplify and Visualize the Information You Share (1:37)
Pick Up the Phone (1:32)
Module Three: Use Software to Help You
Introduction to the Advantages of Modern Technology (0:44)
Example of Helpful Technology (2:01)
Module Summary (1:39)
Module Four: Course Summary
Closing Thoughts (1:38)
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